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Frequently Asked Questions

 

WILL THE PRINT LOOK LIKE WHAT I SEE ON THE SCREEN?

Your print of any black and white painting will look exactly like what you see on the screen, although the resolution will be much higher (sharper), so it will look even better. How accurately your print of a color painting will match the image on your screen as far as the colors will depend on how accurately your screen is calibrated for color. Most screens are fairly accurate. If your screen is not calibrated accurately, then the colors of the print may look a little different, but probably much better than what you see on the screen. All prints are produced with the highest quality archival inks and materials.  

HOW IS MY ORDER SHIPPED?

Orders are shipped in North America using FedEx with a tracking number provided at the time your order is shipped. International orders are shipped using the most cost-effective carrier based on the destination, usually also FedEx. Please note that deliveries cannot be made to a PO box so please ensure that you provide your actual street number address. Shipping times range from 1-7 business days.

HOW IS MY ORDER PACKAGED?

Our professional Fine Art printers are experts as shipping artwork. Be assured that your order will be professionally wrapped and packaged for safe shipping. 

HOW LONG DOES MY ORDER TAKE?

Average print production time is between 5-7 days not including time for shipping. Sizes over 30 inches may take a day or two longer. 

WHAT IS YOUR REFUND/RETURN POLICY?

If you aren't satisfied, neither am I. Returns may be made within 72 hours of receiving artwork. All returned artwork must be packaged exactly as it was received and be in perfect condition without any flaws or damages. Return shipping will be paid for by the customer and sent with insurance and tracking number. For any further questions or concerns contact me

WHAT IF MY PRINT ARRIVES DAMAGED?

I will do everything I can to make sure your print arrives safely. However, even with professional packaging, although rare, things can happen during transit. It has not been my experience yet, but should this ever happen to you please photograph the packaging and artwork, document the tracking number, shipper, and other shipping information, and contact me immediately for assistance. Prints damaged during shipping are replaced free of charge.

HOW CAN I SEE WHEN YOU RELEASE NEW WORK?

The best way to see new offerings is to sign up for my newsletter. When I offer new work, I will showcase them in a friendly email update a few times a year. You can unsubscribe at any time. You can also follow me on Instagram and "like" the Zen Brush page on Facebook where new work is posted. 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Satisfaction Guarantee See a full description on the Frequently Asked Questions (FAQ) page of this website.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All prints are of archival quality. The Fine Art Printer uses the highest quality archival material and inks in the creation of your print.

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